Privacy Policy

1. Introduction

At PaketSwish, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our courier network services, whether through our website, mobile application, or as a courier or partner hub.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you register, express interest in our services, or otherwise contact us. Personal information may include:

• Name, email address, and phone number
• Billing address and payment information
• Business details (for partners)
• Transportation details (for couriers)
• Delivery addresses and recipient information

2.2 Automatically Collected Information

When you access our services, we may automatically collect certain information, including:

• Device information (e.g., IP address, browser type)
• Location data (with your consent)
• Usage patterns and preferences
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing, maintaining, and improving our services
• Processing and completing deliveries
• Communicating with you about your account or transactions
• Sending important notices and updates
• Analyzing usage patterns to enhance user experience
• Protecting against fraud and unauthorized activity

4. Data Sharing and Disclosure

We may share your information with:

• Couriers and partner hubs (only as needed to complete deliveries)
• Service providers who assist in our operations
• Legal authorities when required by law
• Other parties with your consent

5. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee the security of information transmitted through our services.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, delete, or restrict the processing of your data. Please contact us if you wish to exercise these rights.

7. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date and will be effective as soon as it is accessible.

8. Contact Us

If you have questions about this Privacy Policy, please contact us at:
[email protected]